Person-Centered Engagement at the Organizational Level Change Package
Center for Consumer Engagement in Health Innovation Health Care Transformation Task Force
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Role of Leadership

The support of health system leadership is essential for the successful development of a person-centered engagement strategy. Leaders across all levels of an organization, from the top executives to department and clinic-level managers have a role to play in building engagement strategies and fostering their ongoing development. Health care organization leaders are responsible for setting the tone of the organization, developing strategy and prioritizing investments in programs and activities that will allow engagement activities to flourish.

Key actions for health system leaders

Self-Assessment Questions

On a scale of 1 to 5 (with 1 indicating “strongly disagree” and 5 indicating “strongly agree”), rate your organization’s performance on the following questions:

  • My organization has clearly incorporated person-centered care into its mission and vision statements.
  • Leaders in my organization actively seek out input from patients on important decisions and have altered plans in response to patient feedback.
  • Leaders in my organization provide protected time for staff to participate in patient engagement efforts.
  • My organization has a clearly defined team leading the planning efforts for patient and family engagement.
  • There is an expectation at my organization that we engage with patients on decision making for important projects. 


  1. Foundational Materials
  2. Advanced Topics
  3. Self-Assessments
The views expressed here do not necessarily reflect the views of the Foundation.

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