Person-Centered Engagement at the Organizational Level Change Package
Center for Consumer Engagement in Health Innovation Health Care Transformation Task Force
Return to Main Site

Fostering Ongoing Culture Change

Sustaining engagement strategies and maximizing their benefits to both patients and the health care organization involves a shift in organizational culture. Fostering culture change requires consistent attention from leadership and active outreach to staff to stress the importance of engagement at all levels of the organization.

Strategies to promote culture change include: 

Self-Assessment Questions

On a scale of 1 to 5 (with 1 indicating “strongly disagree” and 5 indicating “strongly agree”), rate your organization’s performance on the following questions:

  • The leadership at my organization regularly highlight the successes of our engagement efforts and the patients and staff leading the efforts.
  • My organization dedicates the staffing and financial resources needed to effectively operate our outreach strategy.
  • Service lines/departments/sites within my organization collaborate and share lessons learned as a result of our engagement efforts.
  • In my organization, staff view patient advisors as equal partners and seek out their guidance to help them identify and fix problems.
  • Patient advisors are included in important organization meetings and are regularly invited to present to leadership and staff.


  1. General Culture Change Materials
  2. Patient Engagement Specific Materials
The views expressed here do not necessarily reflect the views of the Foundation.

Subscribe to Health Innovation Highlights

Health Innovation Highlights is a monthly newsletter that covers news and advocacy surrounding innovative projects underway to improve the U.S. health care system with the goal of realizing high-quality, equitable and people-centered care.

Subscribe now