We believe that consumer engagement can transform health care delivery in powerful ways, and we can help you achieve your goals.

Active, structured collaboration with consumers and their family members creates a critically needed feedback mechanism, generating input that helps your system:

  • Fine tune care delivery and community investments
  • Rethink organizational priorities
  • Address operational problems
  • Spearhead new initiatives
  • Create a competitive advantage in the marketplace

This kind of consumer engagement is central to creating a truly person-centered system of care. And it is especially important for systems looking to improve how they serve hard-to-reach, vulnerable populations, including older adults and people with disabilities dually eligible for Medicare and Medicaid. These are often people with the most expensive constellation of needs and the most serious care and care coordination challenges.

The Center for Consumer Engagement in Health Innovation can customize engagement strategies and structures that match your organizational goals, scale, resources and requirements. We use our Consumer Engagement Toolkit for Plans, Provider Groups, and Communities to provide you with a proven set of practical methods for engaging specific consumer and caregiver populations. These solutions are delivered through in-person trainings, webinars, ongoing technical assistance and consultation.

Specifically, the Center provides expert and innovative consulting in the following areas:

  • Meaningful consumer engagement strategies (e.g. consumer advisory committees)
  • Patient empowerment approaches, including evidence-based self-management programs
  • Engaging “hard-to-reach” patients in care
  • Building collaborative relationships with community-based organizations
  • Effective measurement of patient experience
  • Culturally-competent care for patients from racial and ethnic minority groups

The Center is committed to helping forward-thinking health plans, provider networks and other health care organizations lead the way toward proven models of comprehensive and well-coordinated person-centered care. To learn more about how the Center can partner with you to achieve your system’s goals, please contact us at: