We believe that consumer engagement can transform health care delivery in powerful ways, and we can help you achieve your goals.

Helping Health Systems Improve by Learning from Consumers and Communities

The Center’s consulting helps hospitals and health systems utilize consumer engagement to create real value, by driving better health outcomes and better business results. Involving consumers in the health system transformation process is key to success. Our consulting offers a range of consumer engagement-related services.

Creating an organizational culture that embraces meaningful consumer engagement can be challenging.  We can help you avoid common pitfalls by drawing on our decades of experience in the field. Our consulting can help you create the community alliances your organization needs to address the social determinants of health. We help you collaborate effectively with the right partners, while building your reputation.

Please contact us for further information. We look forward to communicating with you about how we can help your organization achieve its goals.

Our Services

Assessments and Planning
Consumer and Community Engagement
Training and Webinars
Policy Analysis and Reports


“The Housing Partnership Network works with our members – top-performing, high-capacity nonprofit housing developers nationwide – to promote better health outcomes for residents and families by creating partnerships that integrate and connect housing and health care. The Center’s consultants are providing their expertise and assistance on a range of topics: the expansion of a Community Health Worker program; the modification of a data sharing partnership to enable members to better measure their impact; the implementation of a portfolio-wide resident services program; and a loan fund to support a citywide revitalization and community services initiative.

"HPN has been impressed by the extent of the Center’s connections and local knowledge at member sites across the country. The staff is professional, thorough and have been critical in providing information that helps HPN and our members better understand the current health policy landscape and its implications on our work.”

Rebecca ReganEVP & President, Capital Markets, Housing Partnership Network

"Jewish Healthcare Foundation looks to Community Catalyst's Center for Consumer Engagement in Health Innovation to provide us with insights on successful enrollment, education and outreach campaigns and strategies that have gained through their work around the country.  Their insights into best practice and lessons learned have helped to accelerate the work we are spearheading on behalf of our region. Their staff is extremely knowledgeable, accessible and helps our team to understand and adapt the experience of other markets to benefit our own."

Nancy ZiontsCOO and Chief Program Officer, Jewish Healthcare Foundation

“Engaging consumers and families was always a priority for the kind of innovation we pursued for Medicare-Medicaid beneficiaries. But creating the requirements for engagement was only the first step. Because of Community Catalyst’s decades-long work with consumers and their advocates, the Center offered unique expertise that helped health plans and providers create meaningful, effective relationships with their members. This work is essential if we are going to deliver on the promise of better care at lower cost.”

Melanie BellaFormer Director, Medicare-Medicaid Coordination Office, CMS

"The Hispanic Alliance is committed to health equity and justice.  Community Catalyst’s policy analysis and report describing how community benefit can be used to achieve health equity exceeded our expectations.   They have provided the Alliance with a rationale and framework for strengthening community engagement that better prepares us in making our case to area hospitals and state policymakers."

Alejandro Melendez-CooperPresident, Hispanic Alliance of Southeastern Connecticut