We believe that consumer engagement can transform health care delivery in powerful ways, and we can help you achieve your goals.

Helping Health Systems Improve by Learning from Consumers and Communities

The Center’s consulting helps hospitals and health systems utilize consumer engagement to create real value, by driving better health outcomes and better business results. Involving consumers in the health system transformation process is key to success. Our consulting offers a range of consumer engagement-related services.

Creating an organizational culture that embraces meaningful consumer engagement can be challenging.  We can help you avoid common pitfalls by drawing on our decades of experience in the field. Our consulting can help you create the community alliances your organization needs to address the social determinants of health. We help you collaborate effectively with the right partners, while building your reputation.

Please contact us for further information. We look forward to communicating with you about how we can help your organization achieve its goals.

Our Services

Assessments and Planning
Consumer and Community Engagement
Training and Webinars
Policy Analysis and Reports


Community Catalyst served as a fantastic guide in building a foundation, an identity, and membership for Community Care Cooperative’s (C3) Patient Family Advisory Council (PFAC). Our PFAC members already possessed the fervor to serve as champions for their communities, but Community Catalyst helped solidify their roles, expectations, and priorities in order to improve the overall member experience. They truly helped us not only recruit our engaged members, but also reinforce the need for a cohesive and dedicated group, which will always remain a priceless asset for the future of our PFAC.

Andrea Poveda PFAC Project Coordinator, Community Care Cooperative

We worked with Community Catalyst to evaluate our Geriatrics Consult Clinic and how it engaged the older adults we serve, their families and caregivers, and the primary care providers who referred patients.  They did an extensive review of our clinic's materials, processes and interviews with patients, their caregivers and primary care doctors who used or who had the option of using our service.  Their work and the subsequent report has been invaluable.  They obtained, analyzed, and organized crucial feedback and suggestions for improvement.  We have already modified our clinic visits to be more patient-centric and manageable for caregivers, and have designed an outreach strategy for primary care providers to improve our referrals.  We received insights we never would have gotten without their insightful approach and synthesis and it has truly made a difference in how we care for patients.

Anna Chodos, MDUCSF School of Medicine, Co-Principal Investigator of the Geriatric Workforce Enhancement Program

Community Catalyst gave us a lens through which to examine and think about the engagement of older adults in our program. They examined our more traditional approach to engaging patients and family caregivers and provided us with options to consider for doing this work differently; we needed that.  We benefitted from their expertise and appreciated the time they took to help us process their findings and recommendations.

Dawn ButlerProject Manager, Indiana Geriatrics Education and Training Center IU Geriatrics, Indiana University School of Medicine

The Housing Partnership Network works with our members – top-performing, high-capacity nonprofit housing developers nationwide – to promote better health outcomes for residents and families by creating partnerships that integrate and connect housing and health care. The Center’s consultants are providing their expertise and assistance on a range of topics: the expansion of a Community Health Worker program; the modification of a data sharing partnership to enable members to better measure their impact; the implementation of a portfolio-wide resident services program; and a loan fund to support a citywide revitalization and community services initiative.

HPN has been impressed by the extent of the Center’s connections and local knowledge at member sites across the country. The staff is professional, thorough and have been critical in providing information that helps HPN and our members better understand the current health policy landscape and its implications on our work.

Rebecca ReganEVP & President, Capital Markets, Housing Partnership Network