We believe that consumer engagement can transform health care delivery in powerful ways, and we can help you achieve your goals.

Helping Health Systems Improve by Learning from Consumers and Communities

The Center’s consulting helps hospitals and health systems utilize consumer engagement to create real value, by driving better health outcomes and better business results. Involving consumers in the health system transformation process is key to success. Our consulting offers a range of consumer engagement-related services.

Creating an organizational culture that embraces meaningful consumer engagement can be challenging.  We can help you avoid common pitfalls by drawing on our decades of experience in the field. Our consulting can help you create the community alliances your organization needs to address the social determinants of health. We help you collaborate effectively with the right partners, while building your reputation.

Please contact us for further information. We look forward to communicating with you about how we can help your organization achieve its goals.

Our Services

Assessments and Planning
Consumer and Community Engagement
Policy Analysis and Reports


Community Catalyst’s Center for Consumer Engagement was a tremendous resource and advocate for Cinnaire as we established the Healthy Neighborhoods Fund in Wilmington, Delaware. The goal of the Fund is to address the social determinants of health by providing capital for the acquisition and renovation of vacant and blighted homes to stabilize distressed neighborhoods, reduce crime and poverty, and improve the health of residents.

The Center was instrumental throughout the process of making the Fund a reality. The team analyzed and identified best practices to address the social determinants of health and facilitated key relationships for us with health care systems. They also helped shape our message to speak in a common and compelling language to meet the specific needs of health entities. The Center’s expert consultation, along with the collaboration with the Housing Partnership Network, made the Fund a reality by helping us raise the first funds from Trinity Health/St. Francis Hospital, providing the momentum for us to leverage funding from other contributors and lenders.

Susan FrankExecutive Vice President, Business Development, Cinnaire

Community Catalyst served as a fantastic guide in building a foundation, an identity, and membership for Community Care Cooperative’s (C3) Patient Family Advisory Council (PFAC). Our PFAC members already possessed the fervor to serve as champions for their communities, but Community Catalyst helped solidify their roles, expectations, and priorities in order to improve the overall member experience. They truly helped us not only recruit our engaged members, but also reinforce the need for a cohesive and dedicated group, which will always remain a priceless asset for the future of our PFAC.

Andrea Poveda PFAC Project Coordinator, Community Care Cooperative

We worked with Community Catalyst to evaluate our Geriatrics Consult Clinic and how it engaged the older adults we serve, their families and caregivers, and the primary care providers who referred patients.  They did an extensive review of our clinic's materials, processes and interviews with patients, their caregivers and primary care doctors who used or who had the option of using our service.  Their work and the subsequent report has been invaluable.  They obtained, analyzed, and organized crucial feedback and suggestions for improvement.  We have already modified our clinic visits to be more patient-centric and manageable for caregivers, and have designed an outreach strategy for primary care providers to improve our referrals.  We received insights we never would have gotten without their insightful approach and synthesis and it has truly made a difference in how we care for patients.

Anna Chodos, MDUCSF School of Medicine, Co-Principal Investigator of the Geriatric Workforce Enhancement Program

Community Catalyst gave us a lens through which to examine and think about the engagement of older adults in our program. They examined our more traditional approach to engaging patients and family caregivers and provided us with options to consider for doing this work differently; we needed that.  We benefitted from their expertise and appreciated the time they took to help us process their findings and recommendations.

Dawn ButlerProject Manager, Indiana Geriatrics Education and Training Center IU Geriatrics, Indiana University School of Medicine