Meaningful Consumer Engagement

Our consulting practice has expertise at all three levels of consumer engagement – clinical, organizational and policy-focused – and we can customize our services to help you best achieve your engagement goals.

  • At the clinical, direct-care level (i.e., designing systems and training staff to deliver more person-centered care), research-backed benefits include higher patient/family satisfaction; better patient self-management and health indicators; greater efficiency; lower utilization of care; and even a lower cost per case.
  • At the organizational level (i.e., improving care systems and expanding care beyond the hospital), demonstrated benefits include progress on high-level goals in an organization’s strategic plan; more efficient use of planning/design resources; faster expansion of promising practices and correction of costly problems; better prevention of adverse events; higher employee retention rates; and even fewer malpractice claims.
  • At the policy level: Robust consumer engagement is best practice, both politically and legally, for government agencies and departments and helps them build and run smart, cost-effective public programs that compassionately serve the people who need them most.