Consumer Engagement Hub

The Center has a number of resources to help your organization effectively and meanginfully engage with consumers.

“Consumer engagement” is not a buzzword to those of us at the Center – it’s a guiding principle. It’s in our name.

Effectively engaging consumers and communities in improving health care policies and programs can be deeply transformative for all involved. For many hospitals, health systems and health plans,  it can be hard to identify when engagement is truly meaningful. To help health care leaders, including policymakers, health system leaders and advocates, identify and strive for meaningful engagement, we’ve developed these resources:  

Our Principles and Approaches to Consumer Engagement

Real world case studies on how health care organizations can successfully engage consumers

An interactive change package designed to guide leaders and staff at organizations across the health care spectrum in developing patient-centered engagement structures

A special resource about consumer engagement in the time of COVID-1


Please contact us for further information. We look forward to communicating with you about how we can help your organization achieve its goals.