What people are saying about the Center

“Engaging consumers and families was always a priority for the kind of innovation we pursued for Medicare-Medicaid beneficiaries. But creating the requirements for engagement was only the first step. Because of Community Catalyst’s decades-long work with consumers and their advocates, the Center offered unique expertise that helped health plans and providers create meaningful, effective relationships with their members. This work is essential if we are going to deliver on the promise of better care at lower cost.”

Melanie Bella
Former Director, Medicare-Medicaid Coordination Office, CMS

“The Connecticut Consumer Advisory Board (CAB) was created to ensure that the consumer voice is heard in state health care innovation efforts.  Community Catalyst worked with us to find new ways to coordinate the work of 50 Consumer Representatives to the Connecticut State Innovation Model Grant and to strengthen our continuous feedback loop with communities.

“Community Catalyst's national expertise, experience and their responsiveness to our unique history provided energizing ideas and recommendations. We have already begun to use these strategies in CAB's Consumer Engagement Plan to further increase our impact.”

Arlene Murphy & Pat Checko, Co-Chairs
Connecticut Consumer Advisory Board

"The key to successful integrated care – especially for older adults and people with disabilities – is active, meaningful consumer engagement, since consumers and their caregivers are at the heart of everything we do."

Dr. Robert J. Master
Former CEO, Commonwealth Care Alliance