Consumer Engagement: A Call for Tools that Measure Organizational and Policy Level Engagement

Everyone is talking about consumer engagement in health care. It is the term of art used to describe anything from reaching people through mobile apps, involving stakeholders in advisory groups to inform new program development, and even – in some...

Director's Corner: Engage at Every Age!

 Older Americans Month celebrates the difference that older adults make in our communities and this year’s theme is “Engage at Every Age.” Working with older adults to improve the quality of care and quality of life is central to the...

Lost in Translation: Providing Person-Centered Care to Linguistic Minorities

As a consumer sitting in the doctor’s office, understanding medical information has never been more challenging or complex, and providing person-centered care begins with adequately communicating with the patient. Consumers need to understand their health condition, their prescription medication, alternative...

Director's Corner: What I’m Reading During National Minority Health Month

April is National Minority Health Month, a fitting occasion to reflect on what is needed to improve care and achieve equitable outcomes in the United States. Sometimes on the front lines, when taking care of an individual patient, it can...

Faces and Stories from Oregon’s Health System Transformation

Oregon is widely perceived as a national leader in health care reform and health system transformation, but the reality for most Oregonians is that health care remains expensive, poorly coordinated and a source of anxiety for far too many. Oregon’s...

“It Feels Like You Have to Make a Decision in the Dark:” Early Lessons from Pennsylvania’s Move to Managed Care

Since Pennsylvania first proposed changing the way it delivers Medicaid-funded long-term services to older adults and people with physical disabilities, we here at the Pennsylvania Health Access Network (PHAN) and our partners have been working hard to make sure the...
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