Pivoting to Meet the Moment: A Case Study of Community Organizing Amid the COVID-19 Pandemic

This case study highlights community resilience and illustrates the importance of adapting projects – including project funding – to enable organizations to respond to community priorities amid the Covid-19 pandemic's challenges.

The State of Person-Centered Care: 2014-2018

Analyzing the 2014 and 2016 Health and Retirement Study, in two reports, we measure the extent to which older adults experience person-centered care, and how receipt of person-centered care affects overall health care satisfaction and service utilization.

Building a National Strategy to Support Family Caregivers

4Ms Training Resources for Better Care for Older Adults

  Webinar Recording: Engaging Older Adults and Family Caregivers for Better Health Using The 4Ms 4Ms Brochures and...

Consumer Voices for Innovation 2.0 Evaluation Report

This report, prepared for the Center by the Institute for Community Health, describes how advocates in seven states...

Policy Options for Integrating Health and Housing for Low-Income Older Adults

With generous support from Arnold Ventures, and in partnership with the Leading Age LTSS Center @UMass Boston, we embarked on research to understand the barriers to successfully linking affordable housing and health care and chart potential solutions.

Listening to Dually Eligible Individuals: Person-Centered Enrollment Strategies for Integrated Care

For individuals dually eligible for Medicare and Medicaid, misaligned incentives across these programs can result in higher costs...

FAQ: Additional Support for Medicaid Home and Community-Based Services during the COVID-19 Emergency

Frequently asked questions about how the American Rescue Plan provides additional support for Medicaid Home and Community Based Services.

Federal Health Policy Goals for 2021-22

Read Our 2021-22 Policy Goal Document Every two years, the Center analyzes ways to advance our federal policy...

Engaging Older Adults and Family Caregivers for Better Health

The Center partnered with Rush University Medical Center’s Geriatric Workforce Enhancement Program (GWEP), to develop a suite of consumer-facing, age-friendly “4M” materials.

The Path to Victory

This report, a companion document to the Consumer Voices for Innovation 2.0 Interim Report, describes the concrete policy wins that six of our grantees have achieved over the first year of this two-year project.

Consumer Voices for Innovation 2.0 Interim Report

This report describes how advocates in seven states are continuing to engage people from low-income communities, people of color and/or older adults to improve food security, housing security and non-emergency medical transportation (NEMT).

Health Care Organizations Should Take Action Now to Promote Racial Justice

This three-page document lays out eight initial actions health care organizations can take to start their work in creating a more equitable health system.

Supporting Meaningful Engagement through Community Advisory Councils

This case study published jointly by the Milbank Memorial Fund and Community Catalyst takes a close look at the role Community Advisory Councils are playing to foster consumer engagement for Medicaid enrollees in Oregon’s Coordinated Care Organizations.

Learning From New State Initiatives in Financing Long-Term Services and Supports

This report jointly produced by the Center and the LeadingAge LTSS Center @UMass Boston provides case studies of six states that are attempting to proactively address financing of LTSS: Washington, Hawaii, Maine, California, Michigan, and Minnesota.

Center Recommendations in Response to the COVID-19 Crisis

Our recommendations focus on the importance of investing in Medicaid and Centering equity to meet the health and social needs of older adults, people with disabilities and people with chronic conditions during the pandemic.

Ridesharing and Medicaid NEMT: An Advocacy Guide

To assist state advocates in engaging on this issue, we have developed a new advocacy guide that lays out five recommendations to ensure a consumer-centered implementation and oversight process for ridesharing companies providing NEMT.

Community Solutions for Addressing the Social Determinants of Health: Choosing the Right Policy Levers

This resource is meant to help health advocates identify the policy solutions and health system levers they can employ to address social needs in their community.

Addressing Social Needs Through Medicaid: What Consumer Advocates Can Learn from North Carolina and Oregon

This issue brief looks at North Carolina and Oregon, two very different states that are at the forefront of finding innovative approaches to address Medicaid beneficiaries’ social needs.

Organizational-Level Consumer Engagement: What It Takes

We partnered with the Health Care Transformation Task Force to take an in-depth look at Consumer Engagement at three different health care organizations—Children’s Mercy Kansas City, Hudson River Health Care and Trinity Health.

Healthy Investments: Leveraging Health Plan Capital for Affordable Housing and Community Development

This issue brief, made possible with support from the Kresge Foundation, aims to unlock health plan resources that can be invested in increasing the availability of safe and affordable housing and community development.

In Their Words: Consumers’ Vision for a Person-Centered Primary Care System

The Center for Consumer Engagement in Health Innovation commissioned focus groups to understand consumer experience with and attitudes about primary care, and the intersection between the primary care relationship and social determinants of health.

Service Disrupted: Managed Long-Term Services and Supports Falling Short for Adults with Intellectual and Developmental Disabilities

The problems of MLTSS programs for people with IDD have caused states to rethink managed care as the model for IDD service system reform. In this report, we examine programs in eight states and offer a set of best-practice recommendations.

Building Strong Community Voices to Address Social Determinants through Medicaid

This poster lays out opportunities and risks in working to organize strong community voices to work toward change in various aspects of the Medicaid program in order to address Social Determinants of Health.

THE POWER OF MY VOICE - Advocating for People with Intellectual and Developmental Disabilities in Tennessee

When a new state Medicaid program was rolled out in Tennessee to expand Long-Term Services and Supports to people with developmental disabilities for the first time, advocates organized family members, helping enlist the power of their voices.

Consumer Voices for Innovation Grant Program Evaluation: Final Report

Two years ago, the Center set out to understand whether and how we could engage consumers with complex...

Policy Principles to Guide Health Care’s Role in Social Interventions

This document lays out 10 principles to guide efforts in the health care sphere to address the social and economic determinants of poor health in ways that elevate and support patients and communities -- critical to achieving health justice.

IMPACT! How Consumers Have Shaped Health System Delivery Reform

The Center’s partnerships with our state-based advocates have taught us that moving meaningful consumer engagement from the aspirational...

Framework for Better Health for Complex Populations 2019-2020

This short resource lays out the Center's five policy priorities for 2019-2020 for improving care for consumers and communities with complex needs, and areas of our focus for advocacy and action at the state and federal levels.

An Analysis of the CMS “Ten Opportunities to Better Serve Individuals Dually Eligible for Medicaid and Medicare”

In December 2018, the Centers for Medicare and Medicaid Services (CMS) released a State Medicaid Director Letter which...