Consumer Voices for Innovation 2.0

The social, environmental and economic factors that shape our lives – and the policies that create those conditions – play a crucial role in our health. As the health care system continues to undergo major transformations, there are new opportunities to align the incentives of the health care system with consumer and community goals to address the underlying social factors that impact health.


This report, prepared by the Institute for Community Health, shares progress in year one of CVI 2.0


Year one wins by six CVI 2.0 grantees are summarized in this report.

The Center’s Consumer Voices for Innovation 2.0 Grant Program (CVI 2.0) builds upon our highly successful original CVI grant program, which funded advocates in five states to use grassroots organizing strategies to build opportunities for meaningful consumer engagement in delivery reform initiatives.  CVI 2.0 funds advocacy organizations in seven states to build an engaged base of consumers to advocate for policies and programs that expand how the health care sector addresses the social and economic drivers of health.  Funded projects focus on one (or more) of the following three social determinants:

  • Housing Security
  • Food Security
  • Transportation

All grantees focus on organizing consumers with complex health and social needs in low-income communities, communities of color, among older adults and/or among people with disabilities.  The grant program began on May 1, 2019 and will end on April 30, 2021.  In total, the CVI 2.0 program will ultimately provide approximately $1.4 million in funding, and create over 125 new consumer leaders.  We are proud to partner with the following organizations:

Alabama Arise - At a moment of transformation in Alabama Medicaid – from a statewide fee-for-service system of primary care to regionally based nonprofit coordinated care with quality incentives – Alabama Arise will seek to create a model of collaboration between one of the seven newly-formed regional networks and a major food bank in that region for the purpose of improving Medicaid’s effectiveness in addressing food security and nutrition.

Together Colorado – Together Colorado, along with their partners at the Center for Health Progress, envision that all Medicaid recipients qualifying for Non-Emergency Medical Transportation (NEMT) benefits in a targeted nine-county area will have access to safe, accessible and timely transportation services to and from their appointments by trained professionals

Georgians for a Healthy Future – Consumers across Georgia have clearly indicated that transportation is a significant barrier to health care access, and in 2019 the Georgia state Medicaid agency is expected to open a bidding and contracting process to select its Non-Emergency Medical Transportation (NEMT) vendors to provide transportation services to Georgians with Medicaid coverage. The proposed project takes advantage of this timely opportunity to secure consumer-focused changes to the NEMT program so that it works better for people with disabilities and other Medicaid-covered individuals and families.

Maine People’s Resource Center (MPRC) - MPRC will organize low-income older adults, home care workers, immigrant small business owners and others around a policy agenda designed to improve the health system’s responsiveness to the nutrition and transportation needs of older adult health care consumers.

Massachusetts Senior Action Council (MSAC) – The MSAC will improve food security among lower-income older adults by empowering them to use their own voices to call for the Commonwealth to integrate the current separate enrollment processes for health and food benefits to reduce the need for multiple applications.

Make the Road New York (MRNY) – MRNY is growing its grassroots base and developing the leadership of its members to push for policies that use their Community Health Worker (CHW) model to address safe housing as a social determinant of health.

Pennsylvania Health Access Network (PHAN) – PHAN will expand and mobilize a base of Medicaid consumers who will lead efforts to improve, protect and expand Medicaid-provided transportation, both non-emergency medical and non-medical, as the state undergoes a significant change in the delivery of these benefits.

You can learn more about the work of these organizations here.

Read about Phase 1 of the CVI Grant Program and grantees here.