Policy and Research

The Center conducts research to identify existing and innovative practices that allow health care consumers’ goals and preferences to drive their interactions with the health care system. We then translate these findings to create pragmatic, constructive solutions that improve policy and practice for all consumers.

The Center advances policy and research that promotes person-centered care. To do this, we provide information and evidence to support policymakers, health care decision makers, advocates and consumers in achieving policy change. We conduct research and evaluation that builds the evidence base — the “hows and whys” — of consumer engagement and person-centered care. And we partner with researchers to drive policy-relevant research.

Our work focuses on the six priority areas below. For a more detailed discussion, read our publication, "A Consumer Policy Platform for Health System Transformation."

Structures for meaningful consumer engagement to ensure that people have a voice in policy decisions, the health care organizations that serve them and their own health care.

Payment arrangements that incentivize people-centered health care, achieve the health outcomes that matter most and reduce barriers to accessing needed care.

Resources for community and population health in order to address the social and economic factors affecting the health of people in their communities.

Consumer protection through the application of strong safeguards including independent and effective ombudsman programs. The Center also backs protections in the form of consumer-centric quality measures, transparency and consumer choice.

Person-centered culture of care through the adoption of care models and best practices that meet the specific goals, preferences and needs of the population being served, including at the end of life. The Center places particular emphasis on the care of vulnerable populations: older adults; people with disabilities; people with substance use disorders and mental health conditions; and children and youth with special health care needs.

Health equity for underserved populations including ensuring that care improvement efforts specifically address health disparities and promote culturally competent care. In all these efforts, we actively work toward eliminating structural racism and discrimination and toward empowering marginalized groups within the health care system.